Welcome to Alec Wright’s Guest Lodge (“we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, accessible at https://alecwrightsguestlodge.co.za/ (the “Website”), and providing your information to us, you consent to the practices described in this policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please don’t hesitate to contact us at alecwrighthouse@gmail.com.

1. Information We Collect

We collect personal data to provide exceptional hospitality services and manage our business operations. This includes data needed to create and manage guest bookings and to comply with legal requirements. Personal data we collect may include, but is not limited to: name, address, email address, phone number, credit card information, ID or passport number, records of interactions, and travel details.

We retain your personal data for as long as necessary for contractual, fiduciary, or legal obligations.

2. How We Collect Information

We gather information through direct communication such as emails, phone calls, or interactions on our website. When you make a booking through the NightsBridge engine on our clients’ websites, we store that information. Additionally, we collect technical data such as IP addresses, browser types, and login information when you use our web services.

Third-party travel agencies and sites transmit guest information to us for bookings. We also collect data for transactions with service providers.

3. How We Use Your Information

We use your data to fulfill contractual agreements and provide expected services. For clients, we offer advice, updates, and information related to our services. We may also use data for internal operations, product enhancements, and data analysis.

Any research or statistical analysis is conducted in a way that safeguards personal and business anonymity.

4. Data Processing

We facilitate data processing for our clients’ bookings but do not own or manage this information. Clients input and maintain their data in our system. We transfer data between clients and online travel agents. Integrations with third-party systems may occur, always with privacy and security in mind.

5. Sharing Your Information

We do not share or market guest information. Data in client systems belongs to the clients. We share or process data only with client permission or written instruction.

We may share personal data with affiliates or credit bureaus as permitted by law. We disclose data if required by law, or court order, to protect individuals, prevent violations, or in cases of ownership change.

6. Security of Personal Information

We implement reasonable measures to safeguard personal and payment information, using tools like firewalls and encryption. Access to personal data is granted only to authorized employees. While we strive for security, no method is foolproof.

7. Your Choices

Clients and individuals can update personal information, unsubscribe from our communications, and exercise their rights under applicable laws.

8. Accuracy and Updates

We strive to keep collected data accurate and up to date. Individuals can review and update their information by accessing their account online, emailing us, or calling us.

9. Retention of Data

We retain data as necessary for our business purposes and legal obligations.

10. International Transfer

Personal information may be processed in foreign countries. By using our services, you consent to such transfers.

11. Limitation

This Privacy Policy does not cover third-party websites linked to our platform.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at alecwrighthouse@gmail.com.

Please note that this Privacy Policy may be updated from time to time, and you should review it periodically for any changes.